Customer Service Planner

Your new companyA successful housing association that manages a wide portfolio of properties, they operate as a non-profit and are focussed on making the lives and homes of the residents they cater for better each year. They are well-established and committed to continuing to develop as an organisation for the residents they serve.Your new roleAs a Customer Service Planner, your role will be to take ownership of and identify customers' needs for both planned repair and maintenance work to be carried out. You will schedule available operatives and subcontractors to work, you will deploy operatives and monitor the completion of work, ensuring that the system is updated promptly so that both contractors and residents are kept up to date with progress.You'll deal with complex repairs and demanding customers, ensuring that issues are remedied efficiently, overseeing subcontractor progress and work with the commercial trams and operatives to ensure materials are arriving at site correctly and completed follow-ups to ensure completed works are correct.What you'll need to succeedYou will need to have gained experience working in a similar role in planning or scheduling, ideally within the housing sector. You'll need strong communication skills and excellent attention to detail.What you'll get in returnA healthy basic salary and generous benefits, including enhanced annual leave, enhanced pension plan, healthcare, life assurance and enhanced maternity and paternity pay.What you need to do nowIf you have experience working as a planner/scheduler, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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