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1ST LINE SUPPORT ENGINEER
£26000 - £30000
DARTFORD
We are working with an innovative IT company that is seeking a 1st Line Support Engineer to join their growing team. This role is ideal for someone with experience in IT support looking to develop their technical skills while providing high-quality customer service. You will be the first point of contact for clients, troubleshooting and resolving technical issues, escalating where necessary, and ensuring a seamless IT experience for users.
Experience Required · Experience providing IT support in a service provider or internal IT helpdesk role. · Good knowledge of Windows Operating Systems (Windows 10 & 11). · Good understanding of Windows Server environments. · Familiarity with Active Directory, password resets, and user management. · Understanding of Microsoft 365 applications. · Basic networking knowledge (e.g., troubleshooting connectivity issues, DHCP, and DNS basics). · Previous experience handling support tickets and working within SLAs. · Strong documentation skills and ability to follow standard procedures. Personal Characteristics · Excellent verbal and written communication skills. · Strong customer service mindset with a problem-solving approach. · Ability to multi-task and work in a fast-paced environment. · Enthusiastic, proactive, and eager to learn. · Works well within a team-oriented environment. Duties · Provide first-line technical support via phone, email, and remote assistance. · Log and track support tickets to ensure timely resolution. · Diagnose and troubleshoot basic IT issues, escalating where necessary. · Assist users with password resets, account setups, and software installations. · Maintain and monitor IT systems and user accounts. · Provide basic training to users on common IT tasks. · Assist with the setup of hardware and peripherals. Benefits · Competitive Salary (GBP26,000 - GBP30,000 DOE) · Additional Annual Leave based on tenure. · Company Events - team-building activities and social events. · Ongoing Training & Certification Support to enhance skills and career growth. · Opportunities for Progression within a growing company.
