Back to search
1ST LINE SUPPORT ENGINEER
拢26000 - 拢30000
DARTFORD
We are working with an innovative IT company that is seeking a 1st Line Support Engineer to join their growing team. This role is ideal for someone with experience in IT support looking to develop their technical skills while providing high-quality customer service. You will be the first point of contact for clients, troubleshooting and resolving technical issues, escalating where necessary, and ensuring a seamless IT experience for users.
Experience Required 路 Experience providing IT support in a service provider or internal IT helpdesk role. 路 Good knowledge of Windows Operating Systems (Windows 10 & 11). 路 Good understanding of Windows Server environments. 路 Familiarity with Active Directory, password resets, and user management. 路 Understanding of Microsoft 365 applications. 路 Basic networking knowledge (e.g., troubleshooting connectivity issues, DHCP, and DNS basics). 路 Previous experience handling support tickets and working within SLAs. 路 Strong documentation skills and ability to follow standard procedures. Personal Characteristics 路 Excellent verbal and written communication skills. 路 Strong customer service mindset with a problem-solving approach. 路 Ability to multi-task and work in a fast-paced environment. 路 Enthusiastic, proactive, and eager to learn. 路 Works well within a team-oriented environment. Duties 路 Provide first-line technical support via phone, email, and remote assistance. 路 Log and track support tickets to ensure timely resolution. 路 Diagnose and troubleshoot basic IT issues, escalating where necessary. 路 Assist users with password resets, account setups, and software installations. 路 Maintain and monitor IT systems and user accounts. 路 Provide basic training to users on common IT tasks. 路 Assist with the setup of hardware and peripherals. Benefits 路 Competitive Salary (GBP26,000 - GBP30,000 DOE) 路 Additional Annual Leave based on tenure. 路 Company Events - team-building activities and social events. 路 Ongoing Training & Certification Support to enhance skills and career growth. 路 Opportunities for Progression within a growing company.
