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- Manage and support team members, including performance, recruitment, and training.
- Foster growth within the team to build skills and meet departmental objectives.
- Handle and delegate incoming technical support calls and emails.
- Troubleshoot and resolve customer issues with technical expertise and clarity.
- Deliver exceptional customer service across all interactions.
- Maintain and update technical support materials, including FAQs and guides.
- Develop and implement team processes, training, and KPIs for continuous improvement.
- Collaborate on training programs for both internal teams and external customers.
- Establish strong relationships with customers and internal teams to ensure alignment on technical needs and expectations.
- Support product development by providing customer-focused technical insights.
- Collaborate on content clarity in user-facing documents, like instruction guides.
- Actively participate in seminars, exhibitions, and departmental initiatives as needed.
- Minimum 3 years in a technical customer support role with leadership experience.
- Strong knowledge of DC circuitry, automotive electrics, and electronics.
- High level of computer literacy and experience in technical applications.
- NVQ Level 3 or equivalent with a focus on electrical/electronic/automotive skills.
- Excellent verbal and written communication skills.
- Strong decision-making ability, especially under pressure.
- Organizational skills and attention to detail in managing multiple tasks.
- A proactive and adaptable approach to changing priorities and business needs.
- Competitive salary
- Excellent benefits
- Hybrid working
