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2nd Line | IT Support | Desktop |Windows | 365
My client based in the Dartford area are looking to recruit an IT Support Technician. You will provide desktop/2nd line support to internal users.
Due to the location, you must drive and have a car.
There will be the option to work from home.
Summary:
The IT Technician is responsible for the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery. It also proactively offers technical support for computer systems, MDM (Mobile Device Management), network, and other IT-related infrastructure to ensure optimal performance and reliability.
Duties:
- Ensure the timely and first-time correct installation, configuration and maintenance of computer systems, networks, printers, and other peripherals, including servers and cloud-based systems.
- Lead the daily monitoring of the performance and security of the networks, ensuring that all devices, servers, systems, and infrastructure are secure and resolving any issues as they arise in line with Standard Operational Procedures and timelines while ensuring high data integrity and compliance standards.
- Lead on the monitoring and reviews of our filtering and monitoring software and acting on information trends as required.
- Install and upgrade software and updates, antivirus, and firewall software, as required, to ensure the security of our client and server systems.
- Undertake training and support sessions with staff on systems, procedures and software as required.
- Maintain the IT assets and software licences register, ensuring that all users and devices have the correct licences and renewals are undertaken.
Experience sought:
- At least 2 years experience in an IT support role.
- Windows and O365 experience
- Experience supporting iPads and other hardware.
- Ability to think on their feet and make considered decisions with a common-sense approach.
- A passion for customer service
- A strong understanding of manual and computerised systems and their principles.
