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IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development
Overview:
An excellent opportunity has arisen with a large MSP based in Kent for a 1 st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. You will be supporting a client based in the US and therefore will be required to support their working hours.
Role & Responsibilities:
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Administering Microsoft 365.
- Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintaining and updating technical documentation regularly
Essential Skills & Experience:
- 2+ years’ experience in a 1st/2nd line support role
- Good knowledge and experience of ITIL Best Practice
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
- Passionate about IT and providing customer service
Package:
- £30,000-£35,000 depending on skills and experience
- 25 days holiday + bank holidays
- Workplace pension scheme
- Internal Trainings
- Company Events
- Onsite Parking
- Office hours 8 till 6.
- Working hours are Monday – Friday – 3:30pm-11pm.
- The role is full time in the office
- + many more benefits
