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IT Service Delivery Manager / Engineering Manager

Hiring People
Posted 13 days ago, valid for 7 days
Location

Dartford, Kent DA4 9EA

Salary

£40,000 - £55,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The company is seeking an experienced Engineering Manager / IT Service Delivery Manager to lead and support engineering teams.
  • The position offers a salary range of £40,000-£55,000, negotiable based on experience.
  • Candidates should have a strong understanding of data cabling and ideally experience in labour management.
  • Key responsibilities include managing job quoting, monitoring Profit & Loss, and fostering a collaborative team environment.
  • Applicants must be eligible to work in the UK and possess a clean driving license.

Are you an experienced Engineering Manager / IT Service Delivery Manager with a passion for creating efficient and cost-effective solutions? If yes, then join us as we expand rapidly, offering exciting career development in a dynamic, collaborative, and supportive environment.

We are seeking a dedicated leader to join our team and play a critical role in managing and supporting our engineering teams, enhancing service delivery, and driving operational excellence.

Salary: £40,000-£55,000 (negotiable based on experience)

Location: UK (eligible to work in the UK required)

Key Responsibilities:

  • Lead and manage engineering teams, ensuring they are fully prepared for all scheduled shifts, including day, night, in-hours, and out-of-hours work
  • Oversee job quoting, with training available as needed, and manage job opportunities and billing processes within our CRM
  • Monitor Profit & Loss on jobs, working closely with our finance team to ensure that all projects meet margin targets and scope is accurately billed
  • Foster a collaborative, open communication environment that encourages feedback and teamwork.

Skills & Experience:

  • Self-motivated, highly organized, and calm under pressure
  • Strong understanding of data cabling; knowledge of retail tech (e.g., EPOS, digital signage) is a plus
  • Proficiency in Outlook, Excel, Word, PowerPoint, and browser-based CRM systems
  • Excellent communication skills adaptable to both technical and non-technical audiences
  • Experience in labour management and a network of engineering contacts is highly desirable
  • Sales and business development experience is advantageous

Salary & Benefits:

  • £40,000-£55,000 annual salary
  • £2,000 annual out-of-hours bonus
  • 23 days annual leave + bank holidays
  • Birthday leave
  • Company laptop, phone allowance, remote access tools
  • Group stakeholder pension and WPA cash benefit scheme
  • Access to company van or pool car (if required)

All applicants must have a clean driving license and pass background checks. We are equal opportunities employer.

If you're ready to make a significant impact in a fast-paced environment, apply now and be part of our exciting journey!

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.