2nd Line Support Technician

2nd Line Support Engineer

Based in Dartmouth

25,000 - 27,000 per annum

Must be eligible for High Level Security Clearance

We are looking for a 2nd Line Support Technician to maintain service to our armed forces during training at our sites in the southwest. Your role will involve resolving all delivery issues, providing solutions and fixes.

You will be working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.

Ideal candidates will have knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important.

Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation