IT Support Analyst

Are you a highly skilled and experienced IT Support Analyst?

Looking for a new challenge with an innovative business with scope for growth?

Then this could be for you .. ????????????????

Key Responsibilities:

• Provide first-level support to end-users for hardware, software, and network-related issues
• Respond to and resolve IT support tickets in a timely manner, ensuring a high level of customer satisfaction
• Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues
• Install, configure, and maintain computer systems and applications
• Assist with user account management, including password resets and access permissions
• Support the IT team in the deployment of new technologies and system upgrades
• Document and maintain accurate records of support requests, resolutions, and processes
• Conduct user training and create instructional materials as needed
• Collaborate with other IT team members to identify and implement improvements to IT systems and processes
• Ensure compliance with company policies and procedures, including data security and privacy standards.

Desirable experience / qualifications:

• Degree in Information Technology, Computer Science, or a related field
• Proven experience in a technical support or helpdesk role
• Strong knowledge of Windows and Mac operating systems
• Familiarity with Microsoft Office Suite and common business applications
• Experience with Active Directory, VPN, and remote desktop tools
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities
• Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a bonus!