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Norwegian Customer Experience Specialist

Euro London
Posted 15 hours ago, valid for 25 days
Location

Daventry, Northamptonshire NN11 3AF, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading client in the automotive industry is seeking a Customer Service Specialist fluent in Norwegian with previous customer service experience.
  • The role involves handling a variety of customer cases, providing support in both Norwegian and English, and collaborating with internal teams.
  • Candidates should possess strong problem-solving skills, effective communication abilities, and the capacity to manage multiple cases simultaneously.
  • This hybrid position requires one day a week in the office at either the Daventry or Dunton location.
  • The salary for this position is competitive, and candidates should have at least one year of relevant experience.

Are you fluent in Norwegian and have experience in customer service? If so, we have an exciting opportunity with a leading client in the automotive industry. They are looking for a Customer Service Specialist to join their growing team and handle a variety of customer cases that require resolution.

This is a hybrid role, offering flexibility with one day a week in the office (either at the Daventry or Dunton location)

What You’ll Be Doing:

  • Case Resolution: Handle a wide range of customer cases, resolving issues and inquiries in a timely and efficient manner.
  • Customer Interaction: Provide support to customers in Norwegian and English, ensuring an excellent customer experience.
  • Problem-Solving: Tackle various customer service challenges, from technical issues to product inquiries, using your problem-solving skills to find solutions.
  • Collaboration: Work with internal teams to ensure customer issues are resolved accurately and efficiently.
  • Reporting & Updates: Maintain accurate records of customer cases and provide regular updates to relevant teams.

What You’ll Bring:

  • Fluency in Norwegian: Native or near-native proficiency in Norwegian (both written and spoken).
  • Customer Service Experience: Previous experience in a customer service role, ideally within a contact center or automotive environment.
  • Strong Communication Skills: You should be able to communicate effectively with customers and colleagues in both Norwegian and English.
  • Problem-Solving & Multitasking: The ability to manage multiple cases at once and find solutions to customer issues.
  • Adaptability: Ability to thrive in a fast-paced, ever-changing environment.
  • Hybrid Flexibility: Willingness to come to the office one day per week (flexible on the day) at either Daventry or Dunton location.

Given the nature of the role candidates must have excellent command of Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to .

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.