Sales / Stock Administrator
Salary negotiable dependent on experience
Daventry, Northants
Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm
Permanent

Our long established Daventry client is looking to recruit a permanent Sales Administrator.

Customer Services & After Sales Administrator responsibilities:

Providing a warm and friendly first point of contact as a representative of the company to all external contacts
Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
Processing of credit card payments via virtual terminal
Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
Releasing orders for shipment to the warehouse accurately and in a timely manner
Relaying delivery date changes / updates to customers as and when required
Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
Gradual development of technical product information and applications
Where required, delivery and re-stocking of consignment cupboards within customers premises
Sourcing of customer requested items from our existing vendor base and beyond where necessary
Placing purchase orders with vendors for special order and drop ship requirements
Processing paperwork for system generated inventory purchase orders
Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision)
Gradual ongoing development of technical product information and applications
Fully conversant with works order system and office procedures
Assist other team members with transactions when required in other departments
Assisting to develop the business in general
Providing a warm and friendly first point of contact as a representative of the company to all external contact

Requirements:

Previous experience in a fast pace environment dealing with parts and stock
Reliable, good organisational skills, enthusiastic and conscientious
Excellent communication skills
Happy to learn & train on the technical aspect of our clients product

Please apply with a copy of your CV in the first instance