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Accident Repair Centre Office Manager
Location: Daventry
Salary: Competitive, based on experience, Up to £35,000
Job Type: Full-time, Permanent
About Us:
We are a leading Accident Repair Centre dedicated to providing high-quality vehicle repairs and exceptional customer service. Due to continued growth, we are seeking an experienced and dynamic Office Manager to oversee the daily operations of our busy office, ensuring efficiency and professionalism in all aspects of customer and staff management.
Role Overview:
As the Office Manager , you will be the backbone of our operation, responsible for managing and instructing drivers, Customer Service Advisors (CSAs), liaising with the Parts Department and other office personnel. You will act as the primary point of contact for customers, ensuring they receive outstanding service while also handling administrative and operational duties to keep the business running smoothly.
Key Responsibilities:
- Oversee and coordinate office operations, ensuring efficiency and high standards of service.
Manage and instruct drivers and CSAs to ensure seamless workflow and customer satisfaction.
Act as a key contact for customers, parts suppliers, handling inquiries, complaints, and service updates professionally.
Maintain accurate records, including job logs, customer interactions, and invoicing.
Liaise with insurance companies, suppliers, and external stakeholders.
Monitor stock levels and order necessary parts and office supplies.
Ensure compliance with industry regulations and company policies.
Assist in scheduling repairs and managing workloads for the workshop team.
Support senior management with reporting and operational improvements.
What We're Looking For:
- Previous experience in office management, ideally within the automotive or accident repair industry.
Strong leadership skills with the ability to motivate and direct a team.
Excellent communication and customer service skills.
Ability to multitask and work under pressure in a fast-paced environment.
Strong organisational and problem-solving skills.
Proficiency in Microsoft Office and relevant industry software.
A proactive and hands-on approach to management.
Benefits:
- Competitive salary based on experience.
Opportunity to be a key part of a growing and respected business and very well established franchise.
Supportive team environment.
Career development opportunities.
Please contact Michael Godden at Tru Talent on (phone number removed) or (phone number removed), using reference (Office Manager - Daventry) or if you can 'Apply Now'.
