Product Support Technician - Quality department

our client is currently looking for a Product Support Technician to join there Quality team. Primarily based on the customer premises, you will provide on-site support for technical and quality concerns, ensuring our high standards are maintained and customer expectations are met.

Main duties and responsibilities

• On site customer support for quality and design investigations
• Liaise with customers on technical issues. Onsite fit checks - model builds
• Screening and investigation of customer stock
• Investigation of non-conforming product. Responsible for repair (where possible), and feedback on product returns
• Proactively support the customer to investigate and resolve issues to avoid and eliminate disruption to their production process.
• Compile daily incident and investigation reports following customer issues - including photographs and detail of work carried out
• Prototype Support - work with the customer development team to support them in designing new harnesses
• Keep tooling and spares up to date, identify ongoing requirements to CMR Quality Engineer as necessary.
• Fault finding techniques to identify issues
• Advanced Manufacturing skills repair and investigate potential issues

• Support wider Quality and Engineering teams in the delivery of various projects including continuous improvement, new product introduction
• Support Development of engineering solutions to improve quality performance e.g. Jigs, Build Boards and Test Boards
• Examine schematics/drawings and supporting documents
• Daily incident reports should contain all work completed each day i.e both customer generated and CMR generated issues with time spent on each issue to help understand how workload balances between customers and CMR activity.

• Experience in manufacturing electrical wiring harnessing
• IPC certification would be desirable
• Well-developed interpersonal, ambassadorial and communication skills
• Experience in customer-facing roles within a manufacturing or production environment
• Ability to read technical drawings and technical specifications
• Attention to details for identifying defects and ensuring product compliance
• Good analytical skills and a logical approach
• Ability to manage your own time and work as part of the team
• Ensuring confidentiality and discretion in handling sensitive information
• Good computer literacy
• Occasional travel to head office in Newcastle would be required

As a Gold-accredited Investors in People organisation, we are highly committed to providing opportunities for personal and professional growth and maintain a strong focus on training and development. We strive to create an engaging and supportive work environment where our employees can throve.

This role is a development role with opportunities to gain new skills along a Quality Engineering pathway.

We offer a starting salary of 30,000 p.a with regular performance reviews and a comprehensive benefits package including:

• Competitive pay with annual salary increases
• 25 days holiday plus Bank Holidays (increasing to 29 days after 2 years of service)
• Birthday day off
• Annual bonus scheme
• Funded training and development opportunities
• Company Pension Scheme
• Holiday Buy Scheme
• Life Assurance
• Health Care Cash Plan
• Enhanced Company Sick Pay
• Long Service Awards
• Staff events and team building activities throughout the year

if you are interested please apply or if you have any questions please call Donna Banks (phone number removed)

INDDB