Customer Quotations & Admin Manager

Customer Quotations & Admin Manager

12 month Fixed Term Contract

Monday – Thursday 09:00 – 17:00 and Friday 09:00 – 16:30

£31,000 Per Annum

PURPOSE OF ROLE:

Focused on generating new business, sales development and customer account management. To manage all customer quotation requests, build a pipeline of sales opportunities from our existing customer base, as well as identifying new customer opportunities, reactivating dormant accounts and building deeper customer relationships.  To provide support / cover for the Order Processing and Admin Manager when on annual leave.

KEY RESPONSIBILITIES

PRIORITY – Sales Quotations

Producing all quotations including providing back up for the Commercial Director

Responding to customer quotations requests in a timely and customer friendly manner

Timely follow ups on all customer quotations

Source feedback from the customer even if they did not purchase, we need to learn more about our customers and what they want and expect

Identifying and qualifying sales opportunities with existing customers as well as new customers

Being proactive with all sales, managing the process of keeping in touch with our customers to encourage recall and repeat order placement

Keeping the CRM system up to date with the status of each quotation

Providing weekly status reports on win, lost, still active

Build a deeper understanding of each of our customer accounts, providing our customers with information on our growing portfolio and looking at ways of keying our customers in with us by up selling and cross selling more of our products and services

Proactive Sales Generation

Proactively calling existing customers on a regular basis to encourage further sales

Contact brand new customers for verbal feedback on first order and enquire about future orders/frequency using the weekly list provided by Order Processing

Using the in-house software to monitor the frequency of customer orders and if customers have lapsed from their usual order frequency

Talking to customers regarding new products we have launched

Feeding back product information to the Commercial Director

Researching new products/manufacturers to consider adding to product portfolio

To proactively create a new customer pipeline of sales, using internal CRM system and internet.

Proactively calling and emailing prospects who have contacted us for quotations but did not turn into sales.

Look at ways to reactivate dormant accounts and customers finding out more about their purchasing patterns and why they did not continue to purchase from us

CRM and Tracking System

General housekeeping of the CRM system

Ensuring all new enquiries are added as new contacts, following the exact process

Call/email all new customers following their first order/delivery

Look at ways to segment the customer database

Come up with ideas on targeting customer segments with calls and emails

Assist the Commercial Director with customer marketing and sales activities

Providing ideas or customer case studies for social media activities

Customer Account Management

Keep in regular contact with key accounts

Build a rapport with decision makers, learning vital details about their business

Look to book periodic face to face meetings

Provide immediate point of contact to resolve all queries to smoothly manage their account

Looks at ways to grow the relationship

Key Information and Documentation

Manage all price increase notifications

Competitor research

Product sample management

Manage the customer complaints process with the Quality Manager

Manage all non-compliances process with the Quality Manager

ISO 9001 Audit process

Marketing

• Provide marketing support and assistance to the Commercial Director
• Research industry developments, new and launches to assist with putting together weekly social media posts and blogs

Cover for Admin/Order Processing

Provide first point of contact for call customer calls and emails

Process PO numbers

Manage all orders/collections on the company CRM system ACT

Raise Sales Order Confirmations and send to customers

Research the most cost-effective delivery options, seeking the best prices for our customers

Book pallet network and hauliers

Printing delivering labels

Arranging all internal transportation bookings, liaising with the Transport Manager to assist with planning efficient deliveries

Following customer booking in processes

Sending delivery confirmation emails

Liaise with customers to ensure they are happy with the products and services received

Provide any feedback to the Directors and/or other depts

Taking debit/credit card payments and processing via software system

Booking in all incoming supplier stock deliveries

SKILLS AND EXPERIENCE

Essential

Positive go-getting, self-motivated approach

Attention to detail

Professional business attitude

Common sense

Good aptitude for calculating costs

Ability to deal with customers effectively and in a customer focused manner

Previous “warm” sales experience

Sales generation

Ability to touch type

Advantageous

Sage Accounts

CRM experience

Packaging products or manufacturing customer/business experience

Key Behavioural Criteria

Strong verbal communication skills

Ability to communicate at varying levels of seniority with both staff and customers etc

Flexible

Proactive

Motivated & Energetic

Diligence

Good planning and organisation skills

CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors