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About the Company - They have been established for over 40 years and has become the largest and leading UK distributor of promotional workwear and leisure clothing. With a head office in North Wales and operations across Europe, the business offers a diverse range of products and operates within a fast-growing industry.
About the Role - A fantastic opportunity has arisen to join the Technology Department within the Process Improvement team who value technology and its impact in delivering process improvement. Within this role you will be asked to target specific areas for improvement and will work alongside the Business Process and Logistics Process Managers in identifying and targeting the highest priority areas of focus. You will also have a responsibility to identify areas of improvement under your own initiative. It is expected the role will cover the following areas;
Process
- Enable the company to deliver significant growth targets by supporting the business teams in maximising the day to day efficiency of processes.
- Analyse and document processes and present findings to the Process Improvement Team
- Streamline methods and processes where appropriate by working with colleagues to understand the operation and deliver meaningful change.
Projects
- Play a key role in the implementation of technical projects across all areas of the business.
- Support concurrent programmes of work whilst assessing the impact on the customer, the operation & colleagues to ensure that the benefits are realised on time and in full whilst ensuring day to day operations are not adversely affected.
- Support in delivering project milestones and documentation
- Support in testing new software and processes
Technology
- Support the Technology Department and wider business with technical implementations, changes and issues.
- Build a close relationship with the Data and BI team within the Technology Department, helping to document the current data points we have for process analysis and being instrumental in identifying new ones.
- Form an essential part of the Process Improvement team, sharing knowledge and working together to deliver improvements to end-to-end business and logistics processes.
Required Skills
- Process Improvement and change management experience in a similar industry.
- Ability to document problems, processes, solutions, project documents and business cases to help stakeholders make good decisions.
- Confident with extracting and manipulating data to generate business insight
- Logical and analytical approach
- Resilient and calm under pressure
- Experience of working within customer service operations
- Advanced User knowledge of Microsoft Excel
- Understanding of reporting and analysis tools
- Experience of lean and process improvement methodology and exposure to a Six Sigma environment an advantage but not essential
