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Negotiable Package DOE + Benefits
As a result of sustained demand our client is expanding rapidly. We're now on the lookout for talented individuals to join the team as either Client Relations Specialists or Business Development Specialists. If you're skilled in building relationships, driving client engagement, or generating high-quality leads, we want to hear from you!
Our client provides specialised laboratory design and build solutions for industries including research, healthcare, and education. Based in North West England, they combine technical expertise with a commitment to exceptional client service, making them a trusted partner in laboratory environments.
The Business Development role is essential in expanding our client's reach and positioning them as a top provider in laboratory design solutions. The role involves identifying potential clients, understanding their needs, and arranging introductory meetings for further engagement.
Working closely in partnership with the Business Developer the Client Relations Specialist will drive customer engagement from initial meeting to final order, ensuring a seamless client experience throughout. This role involves attending appointments, creating proposals, securing orders, and liaising with sales enablers (design, pre-construction and technical). They will manage the client journey through continuous touchpoints, as well as connecting with market influencers to stay up to date with industry trends and share our experience and product knowledge.
Key Responsibilities - Client Relations Specialist
- Attend client meetings (in person or virtual) to understand project scope, requirements, and expectations.
- To issue, review and ensure compliance to internal systems all sales proposals and orders confirmations, including all forms of communications.
- To maintain and utilise all data and reporting on Salesforce to underpin efficient and reportable sales opportunities and key influencers, with clear actions visible.
- Prepare and present accurate proposals, working with internal teams to ensure deliverability and budget alignment.
- Guide clients through each stage of the project, from introduction to agreement.
- Drive sales by maintaining close relationships with clients, answering questions, addressing concerns, and securing orders.
- Build and nurture relationships with industry influencers, such as architects and lab specialists, to enhance our client's brand presence.
- Partner with design, pre-construction, and technical to ensure accurate scoping and quoting.
- Finalise commercial terms with clients and hand over the project to operations upon order confirmation.
Key Responsibilities - Business Development Specialist
- Generate leads through research, networking, and outreach, targeting key industries including pathology, pharmaceuticals, research, and education.
- Qualify leads by assessing needs, project fit, and budget to ensure alignment with our client's services.
- Build and maintain a pipeline of potential clients, keeping detailed records of all interactions and lead progress.
- Initiate the client journey, securing meetings for the Client Relations team and ensuring a smooth handoff.
- Collaborate with marketing to support campaigns, webinars, and events that drive lead generation.
- Track lead progress, providing regular reports on conversion rates, lead quality, and pipeline health.
Key Skills & Experience
- Proven experience in B2B sales.
- Ideally worked in the construction, laboratory, laboratory design or technical services environment.
- Strong research skills, with an ability to identify and engage decision-makers.
- Excellent communication skills, both written and verbal and the ability to build commercial relationships.
- Self-motivated with a proactive approach to meeting targets and deadlines.
If you're ready to make an impact, thrive in a fast-paced environment and contribute to our client's success, we would love to hear from you! In return for your skills, hard work and commitment, a negotiable remuneration package based on previous experience is on offer as part of a supportive package with immediate starts available for both roles. Apply now
