Customer Service Account Manager

Are you passionate about sustainability and customer service? Join a leader in sustainable packaging as a Customer Services Account Manager in Deeside!

Our client is committed to their core values of care, value, and challenge. As a Customer Services Account Manager, you will play a crucial role in providing exceptional support to our Sales Managers and customers, ensuring seamless service from order to delivery.

Job Title: Customer Service Account ManagerLocation: Deeside, North WalesSalary: Up to £27,000Job Type: Full time - Permanent 

Imagine working in a dynamic environment where you communicate daily with Sales Managers, manage customer interactions, and collaborate with various departments to meet customer needs.

As Customer Service Account Manager, your role will involve handling enquiries, managing stock requirements, liaising with purchasing, and ensuring clear communication of lead times. You’ll also develop close relationships with key clients and resolve customer complaints efficiently.

• Communicate daily with Sales Managers to handle general enquiries regarding key accounts.
• Manage customer interactions via telephone and email to understand stock requirements and forecasts.
• Liaise with the purchasing department regarding customer forecasting and raw material requisitions.
• Monitor aged stock for both the customer and Saica Flex.
• Collaborate with Production to keep customers updated on orders and dispatches.
• Ensure clear communication of lead times to all departments to meet customer requirements.
• Deliver a high standard of customer care, developing close relationships with key clients.
• Efficiently identify and resolve customer complaints.
• Provide bespoke data reports for customers or colleagues as required.
• Work with Finance to ensure customer accounts are up-to-date and queries are resolved.
• Promote the business and its expertise to support sales activity.
• Communicate effectively with various departments to maintain a clear and concise process.

• Proficiency in MS Office (Word, Excel & Outlook).
• SAP knowledge is preferable, but training will be provided.
• Previous customer service experience, ideally within a manufacturing environment.
• Experience in telephone and email communication with customers.
• General office administration experience and the ability to work closely with other departments.
• Fluent in English with excellent verbal and written communication skills.
• Ability to work proactively on own initiative and collaboratively with a team.
• High attention to detail and analytical thinking for problem-solving.

Ready to make a difference? Apply now to join the team as a Customer Service Account Manager!

Submit your CV detailing your relevant experience and why you are interested in this role. Enjoy a competitive salary, professional development opportunities, and a supportive work environment.