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Customer Service Administrator
Location: Deeside
Hours: 37.5 hours per week (shifts between 8:00 AM - 6:00 PM)
Shift patterns: 8:00 AM - 4:00 PM / 9:00 AM - 5:00 PM / 10:00 AM - 6:00 PM
Pay: 11.50 per hour
Contract Type: Temporary (Long-term sickness cover)
Are you someone who thrives on solving problems, delivering top-notch customer service, and staying cool under pressure? If so, we have an exciting opportunity for you to join our team as a Maintenance Helpdesk Administrator!
What You'll Be Doing:
- Be the go-to person for internal and external stakeholders, handling inbound and outbound calls with ease.
- Log jobs quickly and accurately into the system and make sure they're resolved within given timescales.
- Keep everyone in the loop - provide stores with updates, courtesy calls, and keep track of progress.
- Liaise with contractors and suppliers to ensure timely completion of jobs and maintain great working relationships.
- Send weekly reports to contractors to ensure performance targets are met.
- Own the process - problem-solve and take initiative to ensure smooth operation of the helpdesk.
What We're Looking For:
- A strong communicator who can build and maintain great relationships.
- Someone with a positive, can-do attitude and a commitment to delivering outstanding service.
- Tech-savvy with excellent IT skills (Microsoft Office knowledge is a must).
- Able to prioritize and manage multiple issues while staying calm under pressure.
- Self-motivated and able to work both independently and as part of a team.
- Willing to go the extra mile to solve problems and ensure customer satisfaction.
Why Join Us?
- Work in a fast-paced, dynamic environment where no two days are the same.
- Be part of a supportive, friendly team that values your contributions.
- Enjoy a competitive hourly rate and a long-term opportunity.
If you're ready to take on a role that's as rewarding as it is challenging, and you have the skills and drive we're looking for, apply now and help us keep everything running smoothly!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
