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Job Title: Level 2 IT Support Engineer
Job Type:  Contract – 9 Months
Hours: Standard Office Hours, Monday to Friday
Location: Connahs Quay
Rate: £140 per day inside IR35 via Umbrella
Job Overview: We are seeking a skilled and proactive Level 2 IT Support Engineer to join our clients team in Connahs Quay. You will be responsible for managing IT support tickets, providing onsite and remote desktop support, and ensuring timely resolution of hardware, software, and application issues. Your role will involve collaborating with stakeholders and team members to deliver high-quality technical support and exceptional customer satisfaction.
Key Responsibilities:
- Manage ticket queues through ServiceNow, ensuring timely updates and effective resolution to enhance user experience.
- Install, configure, and troubleshoot software and hardware issues.
- Provide onsite support to customers, addressing technical challenges promptly and professionally.
- Handle inbound calls, answer questions, and document troubleshooting steps in the ticketing system.
- Ensure all allocated support tickets adhere to SLA requirements.
- Maintain accurate hardware records in the CMDB.
- Share knowledge and collaborate with team members to strengthen team expertise.
- Provide local and remote desktop support on a day-to-day basis.
- Assist with the "Hands and Eyes" support for network issues as required.
Qualifications and Skills Required:
- Minimum of 2 years of IT experience or equivalent.
- Strong ability to build and maintain relationships with end-users and stakeholders.
- Proven time management skills with the ability to handle multiple tasks efficiently.
- Experience in operating system, application, and hardware installation and troubleshooting.
- Excellent team collaboration skills.
- Familiarity with networking concepts and basic "Hands and Eyes" troubleshooting support.
What We Offer:
- A dynamic and supportive work environment.
- Opportunity to work with a skilled team and gain hands-on experience.
If you are an enthusiastic IT professional with a passion for providing exceptional technical support and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.
