Back to search
- Lead, allocate, and supervise a team of customer service, installation and maintenance staff, ensuring a high level of productivity and quality of work.
- Build and maintain strong relationships with clients, ensuring customer satisfaction and repeat business.
- Oversee the bespoke rental portal, ensuring smooth operations and timely delivery of services.
- Effectively allocate and manage the schedule for installation and maintenance teams, ensuring timely and satisfactory completion of all tasks
- Oversee all installation projects from start to finish for both the locker rental business and the company's big brother locker manufacturer.
- Ensure all maintenance and installation works meet safety standards, operational guidelines, and customer expectations. Address and resolve any issues that arise during installation or maintenance visits.
- Maintain accurate records of all installations, customer feedback, and maintenance schedules to enable historical reporting analysis.
- Provide regular updates to senior management and contribute to business reports as required.
- Practical analytical approach to problem solving in real time to ensure works can be completed without delay
- Proven experience in operations management, ideally within a similar field.
- Ability to manage and motivate internal and third party teams, ensuring high performance and customer satisfaction.
- Strong project management skills, with the ability to handle multiple projects simultaneously.
- Excellent communication and interpersonal skills
- Knowledge of health and safety regulations and best practices for installations.
- Competitive salary and benefits package.
- Opportunity to drive business growth and make a significant impact to the company's success.
- Supportive and collaborative team environment.
- Opportunities for career growth within a rapidly expanding company.
