ROLE PROFILE

Job Title: Area Manager
Salary - is £35,949 - £41,297 based on 37 hours per week.

Responsible to: Assistant Director
Responsible for: Service Managers and Area Administrators
Location / Base: They have offices in Denbigh and Bangor and offer Hybrid working.

Hours: 37
Main purpose of the Role

Area Managers are principally responsible for ensuring that support services in an area are managed to the highest quality standards so that the people being supported experience positive life outcomes (e.g. self-determination, meaningful relationships, social inclusion, personal development, rights and physical/emotional/material well-being. To promote a culture of engagement and participation that enables people to have a strong voice and control over their care, support and services.
In addition, they are required to ensure that colleague are well managed and that they lead and manage practice that promotes the safeguarding of individuals, whilst promoting a culture of positive risk taking.   This includes good recruitment, regular supervision and team meetings, and the implementation of company policies and procedures in relation to employment practice, health and safety, and continuous learning and development.
Area managers are also required to play a significant role in developing and maintaining positive relations with external stakeholders, and developing and furthering the company’s business activities, being responsible and accountable for professional conduct and practice. Stakeholders include social services, inspectors, health professionals, landlords, families and others as appropriate.
They are also required to oversee the administration and finances of their area including setting and monitoring budgets for each service.

People we support

Ensure that the people we support are respected, safeguarded and enabled in all aspects of their day-to-day life, so maximising their independence, voice, choice and control.
Ensure support teams focus their service delivery on enabling each individual to achieve a good life through the accomplishment of activities that are important to them.
Oversee the delivery of progressive, outcomes-focussed person centred services through the ongoing development of Person Centred Active Support and other wellbeing-promoting practices.
Ensure that each service user’s team is supported by a comprehensive suite of paperwork including support plans, risk assessments, Active Support skills teaching plans and other documentation as required.
Assist teams to be creative in their approaches to developing opportunities to enhance wellbeing, including the potential for each person supported to contribute to society.
Ensure that all paperwork related to the service users is person centred, meaningful to the service users, reviewed regularly by managers and teams and is updated as required.
Support managers and colleague to ensure risk management strategies are positive and well understood and that they support the rights of the individual and promote their wellbeing.
Ensure the proactive and positive management of behavioural and health issues and any other wellbeing concerns.

Colleagues

Provide active leadership to the management team in the post holder’s area of responsibility, focussing upon compliance and the achievement of ongoing positive outcomes.
Provide support, guidance and advice to enable managers to make best use of colleague resources in the services and so avoid issues that may impact the quality-of-service delivery.
Oversee the recruitment and selection of colleague for all aspects of the services within the post holder’s scope of responsibility.
Ensure colleague performance is managed effectively in relation to direct line-management processes (for example, attendance, supervision, capability, discipline) in accordance with company policy and procedures.
Provide guidance and support to the managers to enable them to manage all aspects of colleague and team performance effectively.
Undertake supervisions and appraisals in accordance with company policy and ensure service team compliance with the same.
Ensure effective communication between managers throughout the company and with external agencies.
Work alongside managers and colleague periodically, to gain an understanding of the issues affecting the practical delivery of the service and to model good practice in management and direct support.
Deliver training, coaching and other development to the colleague team when required

External Relationships

Build positive relations between the company and all relevant stakeholders, either directly or through supporting and enabling good relations at service manager and support colleague levels.
Complete monitoring reports and periodic returns as requested by Local Authorities and other external stakeholders.
Actively promote and support the aims of the company Co-operative and membership thereof.
Identify, develop and promote new business opportunities, including new models of support, with commissioners of services (service users, local authorities, local health boards, housing associations etc).
Assist with the development of new services and regional initiatives under the guidance of the Regional Director.
Assist the Regional Director to achieve strategic goals locally, across the region and nationally.

Quality Standards

Undertake the role and responsibilities of a Registered Manager with Social Care Wales, ensuring services remain compliant and ensuring the compliance of the agency overall.
Take an active role in monitoring and improving quality in local services and across the region.
Carry out monthly quality monitoring visits and conduct Linc-based monitoring to ensure quality and compliance levels, developing and monitoring action plans to resolve any identified issues.
Oversee the implementation of support plans and company policies and procedures.
Oversee effective and regular team meetings for the services and promote effective communication within teams, between managers and regionally.
Ensure all quality monitoring recording is completed in a timely manner
Ensure an effective system of internal evaluation of services and undertake service evaluations of other services as required.
Collaborate with appropriate personnel in connection with an agreed scheme of external monitoring and evaluation.
Provide reports to the Regional Director as required.

Service and Corporate Development

Ensure services are working towards relevant aims and objectives arising from national, local and service-specific goals and performance indicators.
Drive forward the organisation’s development agenda for the area and the region.
Participate in tendering processes and fee negotiations as required.

Finance and Administration

Prepare, agree and monitor annual budgets for the services in liaison with both Finance and the Regional Director.
Agree targets and priorities with the managers for spending money in order to meet the individual needs of service users.
Manage and monitor the budgets for the services including organising purchase orders, setting limits for petty cash, colleague expenses and agreeing colleague levels.
Monitor cash flows for the service and the office.
Keep service users, colleagues, officers and managers informed of budgetary implications of the services.
Ensure staffing, management and administration levels remain within budgeted costs, in liaison with the Regional Director.
Ensure service users’ finances and tenancies are properly administered in accordance with company policy and Local Authority procedures.

General Duties

Actively and positively promote the values and aims of the company.

Take an active role in personal professional development and in maintaining a level of knowledge and skill appropriate to the role.
Undertake duties appropriate to the role of service manager or responsibilities of another Area Manager if required.
Undertake representation of the company locally, nationally and regionally, as required.
Undertake any other responsibilities and tasks which may be reasonably requested by the Regional Director.
All responsibilities and tasks must be carried out in compliance with the Social Care Wales’ Code of Practice and specified regulations, contracts and service specifications.

The duties in this job description are not exhaustive and may be altered at any time to reflect the changing needs of the organisation
Person Specification
Qualifications, knowledge and experience

Good standard of education
NVQ 4/QCF5 in Health and Social Care or the ability and willingness to gain the equivalent qualification under the QCF within agreed timescales
Relevant management qualification e.g. ILM 5 in Management or equivalent*
NVQ Assessors and Verifiers Award or TAQA award (Training, Assessment, Quality & Assurance Awards)*
Previous supervisory or management experience
At least 2 years’ experience of working with people with learning disabilities and/or with people with other support needs in a paid or voluntary capacity

Skills and abilities

Good standard of computer literacy including Word, Excel and Outlook
The ability to achieve results through managing colleagues performance and monitoring and evaluating service provision
The ability to provide direction for colleagues and managers through supervision and team meetings and delegation of work
People orientated and results driven
Attention to detail
Inquisitive
Commitment to team work and flexibility
Solution focussed
Strong prioritisation and time management skills
Able to use initiative
Plans ahead in a logical manner
Able to prioritise and work effectively even when dealing with multiple demands
Self-motivated
Enthusiasm and drive
Able to form positive working relationships
Excellent verbal and written communication skills with the ability to communicate at all levels and with the confidence to influence
Full UK Driver's Licence and use of a vehicle
Ability to communicate through the medium of Welsh*
Ability to coach and mentor colleagues*

*Points marked with an asterisk are desirable rather than essential

Hours of work are 37 per week

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