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Page Personnel are working in partnership with a growing organisation to recruit for an astute Real Time Analyst to oversee the real-time management of their Customer Service Department in the FMCG industry. The successful candidate will ensure optimal service levels, schedule adherence, and manage intraday performance.
Client Details
Our client is a leading player in its field, boasting a solid reputation for excellence. This is a fantastic opportunity for someone who has previous experience within this field, and would be excited by a completely new opportunity within a business that hasn't had this position previously.
Description
- Oversee real-time management of the Customer Service Department.
- Ensure optimal service levels and schedule adherence.
- Manage intraday performance and make necessary adjustments.
- Provide timely and accurate reporting on service metrics.
- Collaborate with management to identify and address performance gaps.
- Participate in strategic planning and budgeting processes.
- Contribute to continuous improvement initiatives within the department.
- Ensure compliance with company policies and industry regulations.
- Crisis and incident management.
Profile
A successful Real Time Analyst should have:
- Proven experience in real-time analysis or similar roles within the FMCG industry.
- Proficiency in using workforce management software and tools.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work collaboratively and communicate effectively with team members at all levels.
- A commitment to delivering exceptional customer service.
Job Offer
- An annual salary range of £30,000 - £35,000.
- A rewarding career with a reputable company.
- An inclusive work environment that values diversity and teamwork.
- Opportunities for professional growth and development.
- Great benefits package.
- Opportunity to really make this role your own being a completely new position within the company.
