Back to search
Are you an experienced leader in the Facilities Management, Hospitality, and Retail sectors with a passion for delivering excellence? We are working on behalf of a successful and growing operator to find an exceptional Operations Director - Soft Services to join their team. This is a fantastic opportunity to take your leadership skills to the next level in a dynamic, client-focused environment.
Due to continued success and organic growth, our client is seeking a new Operations Director within the soft services sector. This role will see you manage and grow client relationships across a National portfolio, focusing on the key areas of cleaning, security, reception, and a small amount of catering.
Based out of the East Midlands, you'll be required to travel across the UK, and a company car will be provided.
What We're Looking For:
* A minimum of 5 years' experience at Senior Account Management level within FM
* Excellent understanding for Soft FM Support Services and expert knowledge of delivering Security and Cleaning Services
* Previous experience of delivering Catering Services
* Experience of managing complex and multiple stakeholder relationship
* A client-centric mindset, with a dynamic and engaging personality
* A strategic approach, with a proven ability to step back from day-to-day tasks to focus on special projects and continuous improvement
* A motivating and supportive leadership style with a track record of nurturing and developing a self-sufficient team of multi-site Operators and General Managers
* Strong financial and commercial acumen, with a focus on delivering high-quality results
* Proven track record of growing sales and retaining business
* Driving Licence is essential
* SIA Licence Holder (or ability to qualify)
* IOSH and / or NEBOSH Accredited (or working towards)
* Experience in overseeing Hard FM Services is also ideal, but a base line understanding would be adequate
You will:
* Grow and maintain strong and collaborative relationships across a National client portfolio
* Take responsibility for the overall performance of soft services, including cleaning, security, reception, and a small amount of catering
* Ensure consistency and exceptional service is delivered across all service streams, placing service excellent at the heart of every action
* Drive continuous improvement and special projects within the portfolio
* Lead and develop a team of site-based Operators and General Managers
* Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities.
* Maintain a strong focus on client satisfaction, operational efficiency, and financial performance
* Collaborate with People Business Partner to develop a strong people strategy across your contracts, coaching and developing them whilst raising employee engagement and building a rich and talented succession plan
* Form a key part of the Senior Leadership Team, working collaboratively with your Managing Director and Key Account Directors/SMEs to ensure achievement of shared objectives
Benefits include:
* A National role offering a great opportunity for recognition, personal and professional growth
* Company car / car allowance provided for UK travel
* Non-contractual bonus
* Enhanced pension and Life Assurance
* Holiday purchase scheme
* Recognition Awards
* Entertainment, Health & Wellbeing and travel benefits
* Shopping discounts
* Mobile phone discounts
If you have the skills and experience to succeed in this role, we want to hear from you! Please apply by sending your CV (in Word format) or contact me directly on 07908 226923.
Please note, due to volume of applications, only suitable applicants will be contacted.
