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Senior Customer Service Executive

Wallace Hind Selection
Posted 11 days ago, valid for 7 days
Location

Derby, Derbyshire DE23 8BA

Salary

拢28,000 - 拢33,600 per annum

info
Contract type

Full Time

Life Insurance
Employee Assistance

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Sonic Summary

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  • We are seeking an experienced Customer Service Executive to join our team in Long Eaton, with a basic salary ranging from 拢24,000 to 拢28,000.
  • The role involves resolving customer issues promptly and ensuring high standards of customer service.
  • Candidates should ideally have experience in the Furniture, Fabrics, or Textiles industries, but other customer service backgrounds will also be considered.
  • Proficiency in Microsoft Excel and Access, along with strong written and verbal communication skills, is essential.
  • The position is hybrid, based in Long Eaton, and requires a proactive attitude and willingness to improve existing processes.

We're looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You'll play an important part in keeping our customer service levels running to a high standard, dealing with any issues in a timely fashion. 聽 BASIC SALARY: 拢24,000 - 拢28,000 聽 BENEFITS:路 24 Days Annual Leave inc. Christmas shut down and your birthday off 路 Employee Assistance Programme 路 Life Assurance 聽 LOCATION: This is a hybrid role, based at our office in Long Eaton. 聽 COMMUTABLE LOCATIONS: Derby, Nottingham, Stone on Trent, Mansfield, Leicester, Castle Donnington, Kegworth, Ruddington, Little Eaton, Ilkeston, Newark on Trent, Mansfield, Loughborough 聽 JOB DESCRIPTION: Customer Service Executive, Customer Service Manager, Senior Customer Service Advisor - Import, Wholesale, Design 聽 Reporting to our Customer Service Manager, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement. 聽 聽 Day to day, you will: 路 Action and resolve service complaints for customers 路 Respond to verbal and written sales and delivery queries 路 Process customer orders / service orders 路 Appoint 3rd party repair companies 路 Process and order swatch requests 路 Negotiate allowances and goodwill gestures with customers 路 Dispatch and manage stock levels of service parts 路 Update spreadsheets and databases as required 路 Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends 路 Assist with the recharge of service costs to suppliers 聽 PERSON SPECIFICATION: Customer Service Executive, Customer Service Manager, Senior Customer Service Advisor - Import, Wholesale, Design 聽 Ideally, you'll have experience within the Furniture, Fabrics or Textiles industries, but that isn't a deal breaker. If you have had experience of working in a manufacturer and/or any exposure to an international supply chain, that would be great. Ultimately, we will consider a variation of customer service backgrounds, and the right person is crucial to our business, so we are happy to train you on the particulars. 聽 What's most important to us is: 路 Being proficient with Microsoft Excel and Access and exposure to GoogleSheets. 路 You have a desire to get the job done and work as part of our small but passionate team. 路 You'll have a can-do attitude and take on any task to ensure we reach our objectives. 路 A desire to improve on and continuously shape existing processes. 路 Having a confidence to take initiative and manage stakeholders at all levels. 路 Having excellent written and verbal communication to de-escalate and pacify customers who have complaints. 聽 THE COMPANY:聽 We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. 聽 It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: 聽: Office Administrator, Office Assistant, Administrative Assistant, 聽Admin Officer, Executive PA,Secretary, Personal Assistant, Executive Assistant, Office Manager, Office Support, Customer Service Executive, Customer Service Manager, Business Support Officer, Business Administrator, Sales Administrator - Manufacturer, Design House, Textiles, Interior Design 聽 INTERESTED? Please click apply. You will receive an acknowledgement of your application. 聽 Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. 聽 REF: SM17928, Wallace Hind Selection

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed鈥檚 services as part of the process. By submitting this application, you agree to Reed鈥檚 Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.