- carry out eligibility checks, initial assessments, banding exercises and/or personal development/action planning documentation, as required, which meet company quality standards.
- review customer’s progress, resetting actions and demonstrating distance travelled. Guiding them through the implications of choices at key transition points and progression into EET.
- regularly follow-up and track the customer’s current status and record accurately all outcomes, ensuring appropriate evidence is gathered in line with contract claims.
- raise their aspirations, motivation, and self-confidence through identifying and removing barriers.
- use communication and coaching tools and techniques to provide information, advice, guidance to customers with targeted needs on a one-to-one and groups basis via digital and non-digital means within a variety of settings.
- effectively utilise LMI research tools, share knowledge and engage customers with information relating to LMI trends in their chosen careers.
- develop and deliver support sessions to overcome barriers, eg: budget planning, travel training, self-awareness etc.
- actively participate in outreach work, including home visiting and use of community partner venues, to identify and support customers in most need of help and support.
- use technology to engage with and support individuals and groups e.g. MS Teams & WhatsApp
- work with the customer’s wider support network, enabling them to contribute to the support and progression of the customer.
- developing appropriate partnership networks to improve access to our services for customers in harder to reach groups and ensure inward referral numbers are achieved. • develop partnerships with a variety of support services, signposting to services to overcome barriers and enable customers to enter and sustain a positive EET outcome.
- communicate effectively and work across the company to maximise the customer journey.
- demonstrate resilience in working with the most vulnerable customers who face multiple complex barriers and intersecting support needs including targeted needs such as SEND, refugee/immigration status etc.
- deliver agreed individual targets relating to both volume and quality in line with contract compliance. Using reports and databases to manage your own caseload. Ensuring good time management and effective use of resources.
- maintain accurate computerised records in a timely manner, optimising the use of ICT, including reports and dashboards.
- engage in impact success measure processes and maintain quality standards appropriate to the post and in line with Ofsted and Matrix Standard.
- gathering customer feedback and case studies through a variety of methods and reviewing service delivery on a regular basis, implementing improvements as required.
- be required to work in various locations in line with business need.
- take an active part in reflective practice, PDR (Performance Development Review) and practice observation (observational framework) as part of your personal development and support programme and take an active ownership of your own CPD (continuous professional development).
Back to searchCareers Advisor
FIND
Posted a day ago, valid for 23 days
Derby, Derbyshire DE21 5DF, England
£28,000 - £33,600 per annum
Full Time
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Sonic Summary
- FIND is seeking two Careers Advisors for a not-for-profit training provider in Derbyshire/Erewash, focusing on adult training and employability sectors.
- The salary for IAG qualified candidates ranges from £28,000 to £31,250, while unqualified candidates can expect a salary between £24,500 and £27,250.
- Candidates should have experience in providing careers advice and support to individuals with diverse and complex needs, including those leaving prison or facing mental health challenges.
- The role involves conducting assessments, tracking customer progress, and delivering support sessions to help residents achieve independent living and employment goals.
- Successful candidates will work collaboratively with various support services and utilize technology to engage with customers, ensuring they meet both volume and quality targets.
