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2nd Line Support Team Leader

2nd Line Support Team Leader

Eligo Recruitment

Posted 10 hours ago, valid for a month

Derby, Derbyshire DE23 8BA

Full Time

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Sonic Summary

We are seeking an experienced support team leader with a technical background in Microsoft, Azure, Office 365, Intune, and SQL Server.
Candidates should have experience at the 2nd or 3rd line support level and a passion for proactive support.
The role requires strong team management skills and the ability to coach engineers to enhance their technical and project skills.
This position is based onsite near Derby, offering a supportive work environment that values work-life balance and employee development.
The salary for this role is competitive, and while an ITIL accreditation is a plus, a proactive approach to support is essential.

We are looking to recruit an experience support team leader. We need an experienced team leader who has a technical capability that is 2nd / 3rd line in a Microsoft, Azure , Office 365, Intune, SQL Server technical environment. Even more important is that you are passionate about providing a proactive support capability. To be suitable for this role, you will be a proactive team manager. An ITIL accreditation would be nice, however a proactive structured approach to support is more important. You will organise your team to work smart, building problem management and problem solving skills to compliment the current incident capability. Being a good coach who can help engineers develop from 2nd to 3rd line, improving their technical and project skills will be a real plus in this role.This role is based onsite at our clients office near Derby.This is an opportunity to join an organisation that take seriously creating a working environment that enables a good work life balance and who have a track record of investing in the training and development of their people and promoting internally whenever possible.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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