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Customer Interface Manager

Optima UK Inc Ltd
Posted 15 hours ago, valid for 15 days
Location

Derby, Derbyshire DE23 8BA

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Interface Manager position is based in Derbyshire and offers a salary of circa £55k.
  • This role requires extensive knowledge of managing customer accounts, preferably in the aerospace or automotive industries, along with a strong understanding of manufacturing processes.
  • Candidates should possess excellent interpersonal and communication skills, with the ability to work cross-functionally with internal teams and external clients.
  • Key responsibilities include overseeing account management processes, managing a team, and maintaining stakeholder relationships to ensure delivery performance.
  • The ideal candidate should have a minimum of several years of experience in a similar role, demonstrating leadership and strategic thinking.

Job Role: Customer Interface Manager Location: Derbyshire

Shift:Monday - Friday (days) Salary: circa £55k

The Role:

The Customer Interface Manager is responsible for managing relationships between the company and its customers, ensuring customer satisfaction, and acting as the primary point of contact for all customer-related matters.

Job RoleResponsibilities:

  • End to end account management processes, demonstrating a high level of leadership and strategic thinking
  • Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI's are met and actioned accordingly
  • Stakeholder relationships - Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
  • Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
  • Create robust plans and strategies to be proactive in improving site performance and customer targets
  • Monitor customer feedback and market trends to identify opportunities for product or service improvements.
  • Work closely with sales, engineering, and operations teams to ensure seamless project execution.
  • Lead customer meetings, presentations, and business reviews.

The Candidate:

  • Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
  • Strong understanding manufacturing processes and regulatory requirements.
  • Excellent interpersonal and communication skills.
  • Ability to work cross-functionally with internal teams and external clients.
  • MRP management
  • Strong customer focus combined with business development skills and commercial awareness.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.