Job Role: Customer Interface Manager Location: Derbyshire
Shift:Monday - Friday (days) Salary: circa £55k
The Role:
The Customer Interface Manager is responsible for managing relationships between the company and its customers, ensuring customer satisfaction, and acting as the primary point of contact for all customer-related matters.
Job RoleResponsibilities:
- End to end account management processes, demonstrating a high level of leadership and strategic thinking
- Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI's are met and actioned accordingly
- Stakeholder relationships - Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
- Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
- Create robust plans and strategies to be proactive in improving site performance and customer targets
- Monitor customer feedback and market trends to identify opportunities for product or service improvements.
- Work closely with sales, engineering, and operations teams to ensure seamless project execution.
- Lead customer meetings, presentations, and business reviews.
The Candidate:
- Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
- Strong understanding manufacturing processes and regulatory requirements.
- Excellent interpersonal and communication skills.
- Ability to work cross-functionally with internal teams and external clients.
- MRP management
- Strong customer focus combined with business development skills and commercial awareness.