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Job Purpose
Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Working Hours:
Monday Friday (42.5 hours a week)
Responsibilities
- Manage customer accounts and respond to queries promptly.
- Process outbound and collection of freight movements using WMS and TMS systems.
- Accurately enter TMS jobs in a timely manner.
- Update and communicate internal schedules; provide outbound information to customers.
- Ensure correct rating of freight movements for timely invoicing.
- Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
- Communicate with other departments to ensure deliveries and collections are completed; report any failures.
- Investigate and rectify failed deliveries or discrepancies.
- Enter, collate, distribute, and present customer KPI data for internal and external communication.
- Maintain excellent verbal and written communication skills with a professional telephone manner.
Qualifications and Training:
- Essential: Qualified to GCSE Level in English and Maths (or equivalent)
Knowledge and Experience:
- Essential: Customer service experience within a Transport or Warehouse environment.
- Essential: Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce
- Essential:Strong organisational and administrative abilities with the ability to work independently or as part of a team .
- Essential:Excellent communication and interpersonal skills
- Essential: Willingness to build strong interpersonal relationships and grow a customer service team
- Essential: Skilled in producing reports for management
How to Apply
If you are ready to join a vibrant team and contribute to our success, apply today!
