Customer Service Administrator

Customer Service AdministratorFoston, Derby£27,000 - £28,000

My friendly, expanding client are seeking to recruit a Customer Service Administrator to join their successful Derby based business.

Overall Purpose:

To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure the accuracy for costing estimations and the availability of the correct materials, tools and ancillaries required to complete customer orders.

Key Accountabilities:

• To respond to all customer enquiries in a timely manner ensuring that where necessary all coordination of pricing, material & product availability, technical specifications, and production capabilities has been effectively managed.
• Maintain proactive account management with all suppliers, keeping up to date with developments and innovations which may provide the business with a competitive advantage either commercially or to improve efficiencies and/or quality.
• To ensure the effective coordination and distribution of information both internally and externally.
• To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible.
• To provide external technical support to customers and the sales team where required.
• To support the other members of the internal sales team to ensure first class customer service and administration is always maintained for all customers.
• To maintain an in-depth and technical, up to date knowledge of the flexibles market materials, products, innovations and service offerings.
• Additional administrative and general office duties as requested.

Skills and Experience

• A background in Customer Service and Administration
• IT competency, particularly Word and Excel skills
• Confident and pro-active
• Accuracy and attention to detail
• Strong organisational skills
• An ability to work under pressure and to deadlines
• An ability to work independently and as a team
• Professional, highly organised, articulate, self-motivated, team player, customer facing.