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Customer Service Advisor

Randstad Perm Professionals
Posted 7 days ago, valid for 17 days
Location

Derby, Derbyshire DE23 8BA

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position is a full-time role requiring 40.5 hours per week, located on-site in Derby.
  • Candidates should have at least one year of experience in customer service or a related field.
  • The role involves assisting customers with inquiries, processing payments, and resolving issues while maintaining knowledge of products and services.
  • The salary for this position is competitive, though specific figures were not disclosed in the job description.
  • Applicants should possess strong communication skills, the ability to prioritize tasks, and a willingness to learn about the industry.

Customer Service AdvisorFull Time: 40.5 hoursTemp to PermLocation: On-site, DerbyThe Role:Join our team as a Customer Service Advisor to assist customers by answering inquiries and resolving issues effectively and promptly.Main Duties:

  • Handle customer requests (account setup, order entry, and queries) with internal coordination.
  • Process payments, reconcile banking, and manage credit notes and logs.
  • Resolve customer issues, escalating or referring when needed.
  • Maintain knowledge of products, services, and systems.
  • Identify and refer sales opportunities, informing customers of new products.
  • Build and maintain customer relationships to understand their needs.
  • Meet KPIs to ensure customer satisfaction and productivity.
  • Conduct secure transactions and assist with accurate stock counts.

Are You a MATCH?

  • Confident, clear communication skills across all channels.
  • Able to prioritize workload and solve problems effectively.
  • Capable of staying focused in a busy environment.
  • Willing to learn about industry, products, and customer needs.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.