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- Handling between 6-10 daily inbound calls and answering customer emails: Fielding a steady stream of enquiries, resolving issues with a smile and a can-do attitude.
- Chasing deliveries: Keeping track of orders and ensuring they arrive on time, providing updates and solutions when needed.
- Providing quotes: Creating accurate and timely quotes for spare parts, helping customers find the perfect replacements.
- Supporting the warehouse team: Collaborating closely with the warehouse team to ensure smooth operations and efficient order fulfilment.
- Working with Microsoft Dynamics: Utilise industry-leading software to manage customer data, orders, and inventory.
- Excellent communication skills: A clear and concise communicator who can build rapport with customers and colleagues alike.
- Problem-solving abilities: A knack for finding creative solutions to challenges and exceeding customer expectations.
- Attention to detail: A meticulous approach to tasks, ensuring accuracy and efficiency in all you do.
- Positive attitude: A team player who enjoys a fast-paced environment and brings a positive energy to the team.
- Proficiency in Microsoft Dynamics: Experience working with this software is a plus.
- Join a friendly and supportive team: Join a small and welcoming company where your contributions are valued.
- Work with a diverse customer base: Work with a variety of clients, gaining valuable experience and exposure.
- Be presented with opportunities for growth: We offer career advancement opportunities for dedicated individuals.
- Receive a competitive package: Enjoy a competitive salary and benefits package.
- Monday to Friday workweek: Enjoy a balanced work-life schedule.
