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A global manufacturing giant are recruiting an exciting new role for a Technical Support Engineer to join their team. Offering excellent benefits, including a company car, this role offers ample career progression and is key in supporting the wider business across a rapidly expanding client base. This opportunity will work closely with customers to provide ongoing support and solutions, both mechanical and electrical.
Joining a world leading brand, this is a role not to be missed!!
Responsibilities:
- Provide telephone and online support for customer’s and technicians who have mechanical / electrical / software difficulties
- Analyse possible causes of faults using mechanical and electrical documentation
- Build internal and external customer relationships
- Diagnose faults and recommend solutions
- Liaise with group companies on solutions to escalated cases.
- Assigning and scheduling of technicians
The successful candidate:
- Experience of diagnosing Electrical & Mechanical faults
- A relevant apprenticeship will be advantageous
- Excellent communication skills
- Experience of using Microsoft programmes
Some travel required.
