Senior Visitor Experience Officer

We're looking for a Senior Visitor Experience Officer to join the team at Kedleston Hall. You'll be engaging with visitors and interpreting collections with inspiring events and ways to bring our works of art to life.

You'll be required to work regular weekends and some bank holidays.

As a small visitor experience team of 4, you’ll be part of a daily duty lead rota where you’ll provide support to the visitor welcome team, the second-hand bookshop, and respond to supporter feedback. Reporting to the Experience and Visitor Programming Manager, you'll both champion high quality presentation standards, accessibility and drive the delivery of a great visitor experience across the property. 

The hall is surrounded by 800 acres of parkland and only 5 miles from Derby city centre, offering plenty of opportunity for you to help grow the visitor audiences and the offer of inclusive events on site.

Click here for more information about this location

A typical day in your role could include planning and organising future events and activities, liaising with the Marketing and Communications Officer for upcoming content for the website and social media, meeting volunteers you manage in the second-hand bookshop, as well as meeting visitors when you’re around the site. During school holidays you’ll be leading a team of events volunteers who will support you to deliver events such as outdoor trails, festive events and creative activities for families. You'll contribute to exploring new ways to fundraise for the property and promoting the charity cause through everything we do.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create accessible events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

You'll support and lead a team of fundraising and events volunteers and champion accessibility throughout the visitor journey.

Please also read the full role profile, attached to the end of this advert.

This job is all about providing a service. We'd love to hear from you if you have:

• experience of delivering inspirational engagement activities

• people skills, enabling good working relationships with those in your team and across the property

• understanding of how to interpret significant collections to varied audiences.

• excellent organisational skills, and the ability to time manage projects successfully

• strong interpersonal skills, able to deal with visitors in a variety of situations

• flexible customer focused approach with experience in delivering high standards of customer service

• experience of working with and supervising volunteers

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.