Cycle Hire Assistant

As Cycle Hire Assistant, you’ll give a friendly welcome and information and advice about cycle hire. You’ll make sure everyone who visits has an enjoyable and memorable time. You'll hire out bikes, service them and help to deliver our cycling programming which includes, 1-2-1 lessons, guided group rides and balance bike courses.

Hours: 576 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. 

Shift times are usually 9:30am - 5pm and average working patterns are 1-2 full weekends a month and 2-3 days a week during school holidays. Rotas can be flexible and are worked out fairly between team of 3. 

Duration: Fixed Term Contract until 1st November 2025

Salary: £11.50 an hour

Interview date: flexible

Start date: from 1st Jan 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

In this role you’ll be line managed by the Experience and Visitor Programming Manager, working closely alongside the Cycle Hire Supervisor and other Cycle Hire Assistant. There is also a small team of dedicated cycle hire volunteers who support us in our work who you will also work with.

On busy days you will work with one other member of staff. Otherwise, you will be working independently, supported by volunteers.

Your daily duties will vary from answering people's queries and advising them on which trails would be best for them, to preparing, maintaining and hiring out the equipment.

It's all about giving a great service to everyone. You'll talk to people, giving them the right information, and you'll also listen to them so you know what they need and what their concerns might be. Your day is all about helping as many people as possible to have a great day in the outdoors.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you're:

• Positive and enthusiastic, with a focus on putting people first
• Happy to work as part of a team but also can work by yourself
• Well organised and adaptable
• Willing to learn new skills 

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice