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Job Title: 2nd Line IT Support
Location: North Derby
Salary: 28,000 - 35,000 per annum DOE
About Us:
Our client lives and breathes technology! Their mission? To solve tech issues before our clients even know they have them. They're looking for a skilled 2nd Line IT Support to join them and bring that hands-on expertise to their team. If you love problem-solving and turning frustrated clients into happy ones, you're in the right place!
What You'll Be Doing:
You'll handle the trickier support issues, helping the 1st Line team with escalated cases and diving into the nitty-gritty when things get complex. Your day will involve a mix of troubleshooting, client support, and making sure our IT systems are running like a dream.
Here's what you'll get up to:
- Tackling advanced support requests, sorting out issues with hardware, software, networks, and servers.
- Teaming up with 1st Line Support to handle escalated cases quickly and smoothly.
- Diagnosing problems with a can-do attitude and finding efficient fixes.
- Collaborating with the tech pros to handle the tough stuff, always keeping clients in the loop.
- Helping with IT maintenance-think upgrades, patches, and backups.
- Documenting the fixes and steps you take so the team has a solid knowledge base.
- Sharing tips and tricks with the 1st Line team to help them level up.
- Keeping clients happy with friendly, effective support.
What We're Looking For:
- Experience in a 2nd Line IT Support role (or similar).
- A solid handle on Windows OS, Microsoft Office 365, and Active Directory.
- Good with network troubleshooting-DNS, DHCP, TCP, IP, VPNs, you name it.
- Experience with Cloud Technologies like Azure or AWS/GCP.
- Comfortable with remote support tools and ticketing systems.
- A problem-solver who doesn't miss the details.
- Clear communicator who's all about delivering great customer service.
- A self-starter but also a team player.
Bonus Points If You Have:
- Certifications like CompTIA A+, Network+, Microsoft (MCP, MCSA), or ITIL.
- Experience with cloud platforms (Microsoft Azure, AWS) and virtualization (VMware, Hyper-V).
Why Join Us?
- Health coverage, flexible hours/start times, professional development and paid certification.
- You'll be part of a forward-thinking, supportive team that has fun while getting things done.
- The chance to work on projects for Defence Industry clients.
If you're excited about solving IT problems and making a real difference, we'd love to hear from you! Send us your CV and a quick note about why you'd be suitable for this role.
Ready to join the team? Apply now!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
