- Detail-oriented and highly organised
- Have a good working knowledge of Microsoft Office packages, and previous experience using CRM systems
- Comfortable liaising with customers, suppliers and internal personnel on a daily basis
- Able to think on your feet and be proactive
- Answering customer queries by telephone, email and live webchat function.
- Processing orders and managing call off schedules.
- Providing support to the retail and project sales teams.
- Writing up quotes onto official documents for customers.
- Planning company trips to the Head Office in Europe
- Ordering office supplies as required.
- Undertake ad hoc research projects at the request of management.
- Respond to aftersales queries in a timely and professional manner.
- Format and distribute weekly reports for customers.
- Processing monthly accounts statements and highlighting overdue invoices.
- Booking in weekly deliveries with customers and couriers