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Our Role
- As a Project Manager, you will be responsible for local operational teams who install meters and associated equipment / assets both inside and external to customers properties.
- You will provide project management ensuring that the work is delivered safely, on time, and to our Clients targets and expectations. In addition to Health and Safety, customer service is critical to Severn Trent. You will ensure that work is carried out in a manner which causes minimal disruption to customers and adopts a right first time approach.
- Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with Severn Trent to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus services.
- Key Responsibilities
- You will lead a team of Supervisors on the Severn Trent Metering contract
- You will project manage the meter installation engineers, and their daily activities, ensuring it is carried out in full compliance with health, safety, welfare and environmental regulations
- You will project manage the delivery of the meter installation and exchange services, including delivery glidepaths, and closely managing resource levels required to hit deliverables
- You will proactively manage projects to influence improved C-MeX ratings from customers; working with local teams to address any low performance ratings
- You will be required to carry out monthly site visits to monitor performance standards, check adherence with technical standards and resolve complaints and issues in a timely manner
- You will ensure compliance with Severn Trent technical standards and specifications as well as the Network Plus standards of service and quality systems
- You will ensure that the health and safety competence of any sub-contractors deployed on the metering works are assessed prior to commencing work
- You will assess operational risks and ensure that the correct site-specific method statements and risk assessments are completed
- You will ensure all materials and plant use are accurately recorded
- You will lead team briefings with all teams on a monthly basis and ensure two-way feedback
- You will ensure effective and detailed investigations into all accidents, incidents & near misses to prevent reoccurrence
- Have a keen eye on the commercial aspects of the contract, making sure we can deliver for our clients and maintain profitability
- You will maintain profitability amongst directly employed engineers
- Manage and motivate a team, delegating where appro, but leading by example
- Have an ordered approach to the development of people in your area
Experience and Qualifications
- Health & Safety qualification an advantage
- Relevant qualifications and authorisations
- Experience of working in Utilities
- Good verbal communication skills
- Good management skills
- Financial and commercial awareness
- Proficient IT skills, including Microsoft Excel and Word
- Full UK Driving Licence
Network Plus at A Glance
- Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater.
- We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
- We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
