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- Provide advice and assistance on social housing options and homelessness queries.
- Respond efficiently to enquiries, ensuring customers receive accurate information and guidance.
- Support the development of digital access services to enhance customer self-service.
- Maintain and update housing management systems, ensuring accurate record-keeping.
- Work collaboratively with internal teams and external partners to provide support for vulnerable customers.
- Assist in monitoring complaints and escalating cases where necessary.
- Experience in a customer-facing role within housing, homelessness, or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in using housing management systems and Microsoft Office applications.
- Knowledge of social housing policies and homelessness legislation is desirable.
