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Service Manager

Big Sky Additions Ltd
Posted 23 days ago, valid for 7 days
Location

Dereham, Norfolk NR204DG, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Service Manager (Automotive) is available in Fakenham/Attleborough with an OTE of £45k plus a company car.
  • The ideal candidate should have proven experience in automotive service management and strong leadership skills.
  • Key responsibilities include overseeing workshop operations, ensuring customer satisfaction, and managing departmental budgets.
  • The role requires excellent communication skills and the ability to work within set targets and budgets.
  • This is a great opportunity for a results-driven individual passionate about customer service and team development.

Job Title: Service Manager (Automotive)

Location: Fakenham/Attleborough

OTE: £45k + Car

Job Purpose:Our client, a well-established automotive business, seeks a dedicated Service Manager to lead their Service and Parts departments. The role is integral in ensuring volume and profit targets are met while maintaining high standards of customer satisfaction and team motivation.

Key Responsibilities:

  • Oversee workshop operations, efficiently allocating and progressing repairs.
  • Deliver excellent customer service in line with manufacturer standards.
  • Maintain organised and professional service, parts, and reception areas.
  • Ensure accurate and complete estimates, smooth workflow, and compliance with company processes.
  • Manage stock inventory, invoicing, and customer payments.
  • Maximise upselling opportunities by providing expert advice.
  • Ensure all health checks, warranties, and service plans are handled as per company standards.
  • Lead, develop, and motivate the Service team to meet high performance standards.
  • Oversee training and support for staff, including apprentices, in collaboration with HR.
  • Manage departmental budgets, pricing strategies, and cost controls.
  • Handle customer complaints with professionalism and ensure resolutions align with company policies.

Ideal Candidate:

  • Proven experience in automotive service management.
  • Strong leadership and organisational skills.
  • Customer-focused with excellent communication skills.
  • Ability to work within set targets and budgets.

This is an excellent opportunity for an experienced Service Manager to join a reputable automotive company. If you are results-driven with a passion for customer service and team development, we would love to hear from you.

Please apply online or contact Justin Murray for further information.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.