Voids Manager

Voids Manager Norfolk6 Month Temporary Contract £675p.dHybridOur client is seeking a motivated and experienced Voids Manager to oversee the delivery of high-quality void refurbishment programs. This is a pivotal leadership role, focusing on ensuring all void properties are refurbished to a high standard while maintaining operational efficiency, value for money, and customer satisfaction.

• Lead the development, delivery, and continuous improvement of the voids service, ensuring all properties meet required standards.
• Develop and implement strategies to ensure the timely and cost-effective turnaround of void properties.
• Provide leadership and support to the DLO Voids Team, fostering a culture of high performance and continuous improvement.
• Monitor void trends using data insights and analysis to inform decision-making and identify areas for improvement.
• Oversee financial planning and management of allocated budgets, ensuring alignment with organisational priorities.
• Collaborate with internal and external stakeholders to deliver innovative and effective solutions.
• Ensure compliance with health and safety legislation and embed a proactive safety culture across the service.
• Resolve complaints and disputes effectively, maintaining high standards of service delivery and customer care.
• Utilise performance data to meet and exceed targets, embedding value for money and equality principles.

• Proven experience in managing voids, with a focus on customer satisfaction and operational excellence.
• In-depth knowledge of housing legislation, policies, and best practices in voids and repairs management.
• Strong leadership and management skills, including team development and performance management.
• Financial acumen with experience in managing and monitoring budgets.
• Demonstrable ability to develop and implement policies, procedures, and strategic plans.
• Knowledge of health and safety regulations and experience fostering compliance within teams.

• Degree or equivalent qualification in Building Surveying or a related field.
• Relevant professional accreditation (e.g., CIOB, RICS) preferred.
• NEBOSH Certificate or similar qualification in health and safety.
• Full UK driving license with access to a vehicle insured for business use.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.