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Customer Service Advisor

rthirteen recruitment
Posted 17 hours ago, valid for 24 days
Location

Dereham, Norfolk NR20 3PG, England

Salary

£27,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • R13 Recruitment is seeking a Customer Service Advisor for an established Norfolk business, offering a salary of £27,000 per annum.
  • The role requires at least 2 years of customer service experience, preferably in a B2B environment.
  • This full-time, permanent position involves managing an assigned portfolio of clients and providing comprehensive support.
  • Candidates must have a driving license and access to a vehicle due to the location of the office, which offers a hybrid working model.
  • The company values growth and employee commitment, with exciting plans for the future and a focus on collaboration and customer satisfaction.

R13 Recruitment are partnering an established, Norfolk business in their search for a Customer Service Advisor to join their successful customer service team. You will be responsible for providing hands on support and advising an assigned portfolio of clients.

This is a full time, permanent position based in West Norfolk, working Monday to Friday, with a hybrid of office and remote working. The offered salary for this opportunity is £27,000 per annum.

*Please note you must have a driving license and access to a vehicle due to the location.*

The companyFrom humble beginnings as a small family business, the company has seen fantastic growth over the last 40 years & now have an impressive team of passionate individuals, who thrive in the fast-paced environment and continuously drive towards business goals. They are a company with exciting plans for the future & a real commitment to their employees.

The day to day

  • Managing assigned portfolio of clients, advising on any issues and providing comprehensive support.
  • Collaborating with external teams to align customer objectives, requirements, strategies, and customer support.
  • Maintaining communication with clients, ensuring they are updated on order status, delivery incidents and monitoring resolutions.
  • Upselling where possible and keeping clients informed on current promotional deals relevant to their business.

You will have/be

  • At least 2 years customer service experience, B2B is desired.
  • Computer literate with working knowledge of Microsoft Office.
  • Sound communication and skills with an excellent telephone manner.
  • Accurate, thorough & well-organised with strong attention to detail.
  • A natural, problem solver with a proactive approach and the ability to raise issues and suggest improvements.
  • SAP and Salesforce experience would be beneficial, but not essential.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.