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Service Manager

Big Sky Additions
Posted 8 hours ago, valid for a month
Location

Dereham, Norfolk NR19 1DL, England

Salary

£35,000 - £45,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The job title is Service Manager (Automotive) located in Fakenham/Attleborough.
  • The role requires proven experience in automotive service management and involves overseeing workshop operations and managing stock inventory.
  • The ideal candidate should possess strong leadership skills, be customer-focused, and have excellent communication abilities.
  • The position offers a salary of £35,000 to £45,000 and emphasizes the importance of meeting volume and profit targets while ensuring customer satisfaction.
  • This opportunity is aimed at results-driven individuals passionate about customer service and team development.

Job Title: Service Manager (Automotive)

Location: Fakenham/Attleborough

Job Purpose:
Our client, a well-established automotive business, seeks a dedicated Service Manager to lead their Service and Parts departments. The role is integral in ensuring volume and profit targets are met while maintaining high standards of customer satisfaction and team motivation.

Key Responsibilities:

  • Oversee workshop operations, efficiently allocating and progressing repairs.
  • Deliver excellent customer service in line with manufacturer standards.
  • Maintain organised and professional service, parts, and reception areas.
  • Ensure accurate and complete estimates, smooth workflow, and compliance with company processes.
  • Manage stock inventory, invoicing, and customer payments.
  • Maximise upselling opportunities by providing expert advice.
  • Ensure all health checks, warranties, and service plans are handled as per company standards.
  • Lead, develop, and motivate the Service team to meet high performance standards.
  • Oversee training and support for staff, including apprentices, in collaboration with HR.
  • Manage departmental budgets, pricing strategies, and cost controls.
  • Handle customer complaints with professionalism and ensure resolutions align with company policies.

Ideal Candidate:

  • Proven experience in automotive service management.
  • Strong leadership and organisational skills.
  • Customer-focused with excellent communication skills.
  • Ability to work within set targets and budgets.

This is an excellent opportunity for an experienced Service Manager to join a reputable automotive company. If you are results-driven with a passion for customer service and team development, we would love to hear from you.

Please apply online or contact Justin Murray for further information.

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