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Product Support Engineer (Construction/Building/Agricultural Machines)
Desford (LE9) - 3 days a week onsite
Initial 12 Month Contract - likely to extend for the right person!
Hours: 37.5 hours a week, 08:00 - 16:00 Monday - Friday
Up to £22.10 per hour PAYE / Up to £29.95 per hour via an umbrella company
We’re looking for a Product Support Engineer to join our client, a globally renowned Fortune 100 building construction machine manufacturer in Desford. This is initially a 12 month contract, which is likely to extend for the right person!
You’ll provide support services for a specific machine to improve repairability, maintenance & serviceability - the engineering side is varied, looking at all aspects of the machine. This is an excellent opportunity in a unique and varied role with cross functional exposure across internal departments as well as field work, providing expert technical & service engineering support.
What would the Product Support Engineer (construction/building/agricultural machines) do?
- Product Support: Support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability
- Deliver Technical & Service Engineering Materials: Produce or author comprehensive go-to-market technical and service engineering documentation for NPI and current machines
- Enhance Dealer Capabilities: Create and maintain high-quality publications to ensure dealer capability and service delivery quality, to enhance customer experience and support effective field service and maintenance of our client’s machines
- Supporting Product Launches: Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support.
- Continuous Improvement: Engage in continuous improvement initiatives to produce, refine and /or optimize product support publications and materials, or providing expert technical & service engineering support.
What skills and experience will the Product Support Engineer need?
- 5+ years’ demonstrable hands on experience in product support, service and maintenance repair processes for off highway machinery (e.g. building / construction /agricultural machines) - you’ll understand design requirements and have an appreciation from the customer side of the maintenance required for these large machines!
- Good knowledge of general construction products or off highway machine products and /or product applications
- Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering
- A strong and effective Communicator, used to communicating internally and externally with customers
- Microsoft Office suite
- Authoring and writing technical manuals/documents experience is highly desirable
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.
