Key Account Facilitator

Key Account Facilitator 

Desford

Long-Term Contract – Extensions very likely for the right person!

Competitive PAYE or Umbrella rate discussed upon application

‎Are you someone who can manager numerous customer accounts simultaneously? Can you provide excellent customer satisfaction? We are looking for proactive Key Account Facilitator who performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

In brief what will you do;

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements.

What we’re looking for from you as Key Account Facilitator;

• Degree or equivalent experience required
• Customer Focus experience - Knowledge of the values and practices that align customer needs and satisfaction
• Ability to read blueprints and turn into BOM
• Account Management experience - Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
• Excellent and effective communications skills 
• Customer relationship building – having the ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Being able to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Have the ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment.  A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.