Key Account Manager

CMD Recruitment

Posted 24 days ago, valid for 7 days

Devizes, Wiltshire SN10 5JY, England

£36,000 - £43,200 per annum

Full Time

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Sonic Summary

The Key Account Manager position is a full-time, permanent role based in Devizes, Wiltshire, offering a salary of up to £31,000 depending on experience.
In this role, you will build strategic partnerships with high-end retailers and manage relationships with key decision-makers.
Responsibilities include overseeing the order process, enhancing customer satisfaction, and collaborating with cross-functional teams.
Candidates should have previous account management or customer service experience, excellent communication skills, and a proactive approach to problem-solving.
The position requires a passion for customer success and the ability to work both independently and as part of a team.

Key Account Manager

Full time, permanent (office based)

Up to £31,000 (doe)

Devizes, Wiltshire

Ready to take your career to the next level? As a Key Account Manager, you'll have the opportunity to build strategic partnerships with high-end retailers and foster long-lasting relationships with key decision-makers.

Partnering with the Area Sales Manager, you will be responsible for managing and nurturing relationships, providing seamless order processing, and exceeding customer expectations.

Responsibilities within this role:

Cultivate and maintain strong relationships with high-end retailers, anticipating their needs and proactively addressing concerns.
Oversee the entire order process, from initial confirmation to final delivery, ensuring timely and accurate fulfilment.
Identify opportunities to enhance efficiency and customer satisfaction, driving innovation and process improvement.
Work closely with cross-functional teams to ensure seamless communication and coordination.
Deliver world-class customer service by proactively addressing inquiries, resolving issues, and exceeding expectations.

Your scope of work will include:

Assisting with tenders and quotations preparation and follow-up in collaboration with account managers.
Coordinating communication and activities with customers regarding item screenings, packaging, new product introductions, and promotional management.
Providing support in the implementation of business improvement initiatives.
Acting as a constructive team player, assisting in the growth and development of the team.

What You'll Bring:

A passion for customer success and a strong customer-centric mindset.
Previous account management/customer service experience
Excellent communication and interpersonal skills.
A proactive and solution-oriented approach to problem-solving.
The ability to work independently and as part of a team.
Experience in a fast-paced, customer-focused environment.

Hours of work will be Monday to Friday 8am - 5pm and there is free on-site parking for staff.

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