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Customer Support Advisor
24,000 - 30,000
Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.
Why apply?
This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.
What you'll be involved with as a Customer Support Advisor:
- Handling general enquiries that come in via phone and e-mail
- Processing orders, liaising with quality control and handling product returns
- Stock controlling
- Technical trouble shooting with end user
- Delivering an outstanding service to our customers
- Dealing with technical queries B2B and B2C
- Complaint management
- Actively participating in continuous improvement
Skills and Attributes of a Customer Support Advisor:
- Written and verbal communication, interpersonal skills.
- Proactive, positive attitude and eagerness to learn.
- Ability to prioritise, multi-task and take corrective action.
- A team player who will support other members of the team as the role naturally dictates.
- Hard working and loyal
Experience:
- Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
- Experience of liaising with other departments e.g. finance, operations, field sales
- Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
- Strong IT skills and any knowledge of Sage would be a bonus
Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
