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Who will I be working for?
Our client is a unique, fantastic business operating in an interesting and rewarding field. They help people to thrive, which in turns allows businesses to succeed. If you want to work for an organisation where you feel you are really making a difference, then this is the place for you!
What will I be doing?
You will play a pivotal role in ensuring the seamless functioning of the day-to-day operations related to client delivery and support for a portfolio of clients. You will have accountability for the successful and faultless delivery of programmes, be the first point of contact for all internal clients, and deliver a prompt, responsive, and seamless end to end user experience.
If you thrive on details, process efficiency, and execution, our client invites you to be a part of their team.
Main duties and responsibilities:
- Maintain and update key project documentation for new and existing client programmes.
- Manage the end-to-end scheduling process for all sessions to ensure a seamless experience.
- Consistently and pro actively seek ways to optimise processes.
- Identify and evaluate risks within projects and pro actively escalate risks.
- Oversee internal and affiliate coach pool for client delivery, managing coach briefing, feedbackand engagement.
- Collaborate internally to develop high quality and accurate client facing materials for clientmeetings.
- Build trusted relationships with key client stakeholders and act as a partner on all aspects ofcoaching logistics.
- Foster and maintain strong relationships with internal stakeholders to support the client andcoachee experience.
- Ensure financial compliance through partnership with Finance team to complete all financeprocesses across client accounts, including all contract revenue entered into our CRM accuratelyand in line with team SLA.
- Keep CRM database up to date and accurate.
- Collate, review and offer insight on feedback internally and with clients.
What skills and experience are required?
- Excellent communication skills.
- Strong analytical and PowerPoint skills.
- History of success/goal orientation and ability to persevere when faced with challenges.
- Ability to engage others and develop value added relationships.
- Ability to thrive while managing multiple stakeholders and projects at one time.
- Strong communication and collaboration skills.
What else do I need to know?
This is a fully remote role; however, you may be expected to meet once a quarter for company meetings.
- Discretionary annual bonus eligibility.
- Pension scheme.
- 25 days holiday (FTE) excluding Bank Holidays.
- 6 days wellbeing leave (FTE).
- Flexible working.
- Employee Assistance Programme.
We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible.
No terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job. Your data will be treated respectfully and in line with GDPR regulations. Our privacy policy is available on our website.
