BPSS Change Lead

Your new role
This role supports the BPSS Product Manager in continuously improving and maintaining BPSS systems, ensuring they are available, updated, and fit for purpose. It involves assisting the BPSS Product Manager and Delivery Manager with implementing changes. As part of the BPSS System Support & Development Team, the role ensures the effective operation of all BPSS systems and provides staff training.

Principal Accountabilities:

• Assist PM with managing Forward Schedule of Change and change requests.
• Manage the change process and identify business changes.
• Ensure security compliance.
• Develop and maintain relationships with suppliers, partners, vendors, and customers.
• Collaborate to drive innovation in BPSS processes and systems.
• Maintain BPSS Risk Record and CNC Risk Register.
• Update BPSS documentation with DM & PM.
• Facilitate BPSS Management Board, Functional Lead Committee, and Change Advisory Board meetings.
• Provide administrative support to Finance and Business Systems Support & Development Teams.
• Oversee change control and service development.
• Work with Oracle and business on enhancements and roadmap items.
• Communicate changes effectively.
• Collaborate with other Business Projects impacting BPSS.
• Work with Reconciliation & Maintenance Officer and change agents for feedback.

Organisational Structure:

• Key relationships with BPSS System End Users, BPSS Professional Users, and System Support Partners.
• Supported by critical analysis, communication skills, initiative, creativity, advanced spreadsheet, Word, and PowerPoint skills, knowledge of statistics, and ability to meet deadlines.

Knowledge, Skills, and Experience:

• Relevant IT/professional services qualification or willingness to attain ITIL.
• Relevant Change Management qualification.
• Excellent document writing, communication, interpersonal, and influencing skills.
• Strong organisational skills, attention to detail, and ability to work unsupervised.
• Mature, responsible, proactive approach to work.
• Ability to travel.

What you need to do now


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