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Position: IT Support Engineer
LOCATION: Didcot - Hybrid 3 days in Office, 2 days work from home
SALARY: £28,000 - £36,000
Benefits:
- Group Income Protection
- Private Health Insurance
- Group Life Assurance
- Pension
- Employee Assistance Programme
- Group Critical Illness
- Health Cash Plan
- Dental Insurance
- Give As You Earn
- Cycle to Work Scheme
- Holiday Trading
- Gym Discounts
Primary Purpose:
Be part of a global team supporting our client users across UK and other global offices. Identifying & fixing issues, fulfilling IT Support requests, ensuring our business is both operational and secure. Work closely with end users to deliver global IT services, responding to requests and fixing issues that help maximise availability of systems used by our internal and external customers.
Key Responsibilities -
- Providing first line IT support to Achilles staff
- Providing effective and efficient support for infrastructure, this may include equipment located in third party data centres
- IT support and resolving issues reported by users, whilst prioritising against other tasks
- Undertaking remedial activities to permanently resolve any IT operational issues
- Being available if required out of hours to fix issues
- End user hardware support and provision
- Monitoring and analysing security and network performance, undertaking remedial activity where issues identified
- Implementing security patches and updates onto Achilles environments
- Planning and monitoring capacity, redundancy and hardware performance, undertaking remedial activities where required
- Ensuring data is backed-up, tested, and recorded in accordance with ISO 27001 requirements
- Perform data recovery when required
- Ensure effective IT security controls are in place across Achilles
Knowledge:
- ITIL or equivalent IT support model
- IT Security standards and controls
- Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 4 -
- Strong Microsoft skills, including Active Directory, Windows operating systems, Office 365, SCCM
- Anti-Virus management
- Knowledge of ISO 27001 and/or ISO 9001
- Networking -
- knowledge of WAN's, LANS, Firewalls, Routers, Switches, VPN's, VLAN's, IP services
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
