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Job Title: Service Controller
Location: Didcot
Hours: 42 hours per week – Variable any 5 from 7
Salary: £41,000 - £43,000
WHAT TO EXPECT
A busy environment that will require a practical, motivated and enthusiastic individual to cover duties in the Control Room of a busy Passenger Service Vehicle depot. Operating to the highest standards ensuring that customers get the service they deserve. So, if you are a people person, can resolve difficult situations in a friendly and polite manner, then this role could be for you.
What you'll do as the Service Controller:
- Supervise the depot run-out / run-in
- Ensure correct, safe, legal and efficient operation of the bus services
- Deal with outside agencies e.g Local Authorities
- Conduct on-bus revenue protection checks and roadside observation duties
- Complaint investigations
- Coach and support drivers daily
- Working knowledge of health and safety with the willingness to obtain the IOSH Qualification
- Support the Engineering Team with vehicle queries
What you'll need to be a Service Controller:
- Work flexibly either alone or as part of a team
- Experience of staff rostering
- Ability to write reports
- Be able to organise and motivate in challenging conditions
- Must hold a category B manual licence and PCV licence.
